FAQ

Can I pick up my meals instead of having them delivered?

Yes, you can pick up. Once you log in and place an order, you can specify where to pick up. Currently we offer pick up at these locations:

Fuel Supplements
3388 Dou­glas Street Vic­to­ria, BC V8Z 3L3 (778) 430‑5229

Fuel Supplements Westshore
101-1810 Old Island Highway Victoria, BC V9B 1J2 (778)-433-3835

How does it work?

Simply choose your meals, register, check out, and pick a delivery date and drop-off location.

Are the meals frozen?

Meals are not frozen. Flex Food meals are delivered fresh twice a week.

Is there a minimum order?

There is no minimum order, but discounts occur when more meals are ordered in a single delivery.

What do I need to pick up my food?

Any piece of ID or email confirmation.

Do you offer custom meal services?

Contact us and we would love to chat with you about your options.

What are the cut-off times for ordering?

Our cut-off time for Sunday delivery is 12:00 pm Friday. Our cut-off time for Wednesday delivery is 12:00 pm Monday.

Can you customise standard/menu meals?

Yes, some simple changes can be accommodated, but if it is something complex please feel free to give us a call and we’ll work out how to meet your needs.

How do I heat my meals?

Our containers are microwave safe. Simply put your meals in the microwave for 2-3 minutes. If you choose to freeze your meal, additional time may be needed.

How long will my meals remain fresh?

Our meals are sealed and will remain fresh for 3-4 days in the refrigerator. If they will be stored for more than 4 days, we recommend freezing them. Our meals remain good for up to 1 month when frozen.